FAQ: Error Message on startup: Failed to load extension

When starting the FRAMR. Player, the following message appears:

This message indicates an internal issue while loading an extension. As a result, the player might not display content correctly.

• Temporary error in the player’s local cache

• Incomplete or corrupted extension file

• Outdated firmware causing a conflict when loading the extension

1. Restart the player

   • Open the player interface.

   • Select Restart from the menu.

   • Check if the error message disappears after the restart.
     
     

2. Clear the cache

   • In the player settings, click Clear cache.

   • Then restart the player.
     
     

3. Trigger a firmware update

   • Go to Player Settings → Firmware Update.

   • Start the update and wait until the process is complete.

   • Restart the player after the update.

If the error persists after these steps, please contact FRAMR. Support so that a technician can check the configuration and take further action.