Troubleshooting

1. Is there any content appearing in the playlist? Please open the current playlist that is displayed as “ON AIR” on the player settings page in FRAMR. Cockpit and check the layers in the playlist. If necessary, add a new layer at the top and add a color module in a revealing color.
2. Is the player connected to power supply? If the power supply is active, the power lamp or the lamp at the network connection should be illuminated or blinking.
3. Is the screen connected to the power supply? Most monitors have a status LED light glowing.
4. Is a signal cable (e.g. HDMI or DVI) connected to the player and to the screen? Please check the plug connections if necessary.
5. Have you disconnected the player and the screen from the power supply? Turn off the screen and the player for at least 10 seconds and then turn them on again. When power is restored, the FRAMR. boot logo should appear.

FRAMR. Cockpit can show a warning when the HDMI cable has been unplugged or when no active display connection is detected for a player. This helps narrow down display issues and distinguish them from content, network, or player issues.

When does the warning appear?

• the HDMI cable was unplugged from the player,
• the HDMI cable was unplugged from the screen or display,
• the screen is switched off and no HDMI signal is detected,
• an HDMI adapter, splitter, or extender does not forward the signal,
• the wrong HDMI input is selected on the display,
• the HDMI port on the display was changed,
• the player no longer detects the display status correctly.

Check the HDMI warning

1. Open the FRAMR. Cockpit.
2. Go to the affected group or player overview.
3. Open the affected player.
4. Check whether a warning about the HDMI cable or display connection is shown.
5. If required, open Information to check additional player and screen data.
6. Compare the warning with the actual on-site state: cable, display, input channel, and power supply.

On-site screen check

1. Is the HDMI cable firmly connected to the player?
2. Is the HDMI cable firmly connected to the screen or display?
3. Is the screen switched on?
4. Is the correct HDMI input selected on the screen?
5. Is an adapter, splitter, extender, or KVM switch being used?
6. Does the HDMI cable work with another device?
7. Does the warning disappear after reconnecting the cable and waiting briefly?

Update the warning after reconnecting

1. Firmly connect the HDMI cable to the player and the screen.
2. Switch on the screen and select the correct input.
3. Wait 1–2 minutes.
4. Reload the player view in the Cockpit.
5. If available, request a current screenshot.

Enable or disable the HDMI warning

1. Open the relevant player in FRAMR. Cockpit.
2. Open Settings.
3. Go to Notifications.
4. Enable or disable the HDMI cable warning setting.
5. Save the change.

1. Does the screen have speakers?
2. Is the volume on the screen turned up loud enough? Please check the volume on the screen with the remote control or the control buttons.
3. Has the audio output been configured to the correct output port in the player? Check the audio output in the player settings.