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FRAMR. ticket system

Last Update 16 days ago

Module - ticket system ticket system - ticket management ticket system - Booth operator interface

ticket system - Booth operator interface

This module is not part of the standard FRAMR Propeller or Jet license. If you are interested, please contact support.


The booth operator interface is used by staff at a station or booth. It allows staff to call the next ticket number, repeat a call, complete or cancel a ticket, and optionally record ticket feedback.


The interface belongs to the Call system module and is used separately from the ticket terminal.

Open the interface and select a station 

  1. Open the provided URL for the booth interface.
  2. If no station is selected yet, the Setup view appears.
  3. Select the correct Station from the list.
  4. Click Confirm.
  5. The interface registers the station and opens the operator view.

If no stations are shown, check whether active stations exist in the group’s Ticket management.

Direct access by URL
The booth interface can open a station directly via URL/hash. After selection, a stable station ID is used in the address bar.


Example:
#<Station-ID>


Older links using station names may still work and are migrated to the station ID where possible.

Call the next number 

  1. Check whether tickets are waiting in the queue.
  2. Click Call next number.
  3. The next available ticket number is assigned to the station.
  4. The interface shows the currently called ticket.
  5. The customer is informed through the call system.

The button is disabled if no ticket is waiting, if the station already has an active ticket, or if an action is currently being processed.

Repeat the current call 

If the customer missed the call, the current call can be repeated.
  1. Check the currently displayed ticket.
  2. Click Repeat call.
  3. The ticket number is called again.

Complete a ticket successfully 

  1. Process the customer case at the station.
  2. Optional: Select a category in Ticket feedback.
  3. Optional: Add a note.
  4. Click Complete successfully.
  5. The ticket is closed and the station can call the next ticket.

Cancel a ticket 

  1. Check the currently called ticket.
  2. Optional: Select a category or add a note.
  3. Click Cancel.
  4. The ticket is saved as cancelled.
  5. The station can call the next ticket afterwards.

Call a custom ticket 

Use Call custom ticket to manually call a specific ticket number or input.


  1. Click Call custom ticket.
  2. Enter the required number or value.
  3. Click Call ticket.
  4. Check whether the number is shown as the current call.

This is useful if a ticket needs to be called again or out of order.

Reset the call 

Use Reset call to remove the current call from the station.


Use this carefully, for example if a call is stuck or the station needs to be released.

Automatic ticket assignment 

The Enable automatic ticket assignment switch allows the station to receive automatic assignments. If enabled and tickets are waiting, the system can distribute tickets automatically to available stations.

If tickets are unexpectedly assigned to a station, check whether automatic ticket assignment is enabled.

Record ticket feedback 

While a ticket is active, the interface can show and record feedback:
  • ticket number
  • status
  • wait time
  • processing time
  • number of calls
  • category
  • note

If ticket information changed in the meantime, a warning can appear. The interface can then load the new information or keep the current input.

Unregister room and close window 

When a station is no longer used:


  1. Click Unregister room & close window.
  2. The station is unregistered.
  3. The window can be closed.

Afterwards, the station is no longer available as an active booth interface until it is opened and confirmed again.

 

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